Registration. We will collect personal information from you when you place an order for any RISORI products and services (collectively, “Products”). We may also collect information from you when you interact with our RISORI Applications, interact with other users, and use various features of our RISORI Applications.
Surveys and Promotions. From time-to-time we may request information from you and other users via surveys, contests or sweepstakes. Participation in these surveys, contests or sweepstakes is completely voluntary so you and other users have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code). Contact information may be used to notify the winners, award prizes and file winner’s information as required by law. Survey information will be used for the purpose(s) of the survey, including the monitoring or improvement of the use and satisfaction of RISORI Applications.
Information You Provide About a Third Party. If you send someone else a communication from the RISORI Applications, such as sending an invitation to a friend, the information you provide (names, e-mail addresses, etc.) is used to facilitate the communication and is not used for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you use any send-to-a-friend functionality on the RISORI Applications, your e-mail address may be included in the communication sent to your friend.
User Generated Content. Please remember that any information you disclose while participating on the RISORI Applications, including our public forums (“Interactive Forums”), becomes public information and is subject to redistribution by RISORI and others who gain access. Therefore, you should exercise caution and discretion when deciding to disclose your personal information in a submission or posting. There is no expectation of privacy when playing, posting, or otherwise participating on the RISORI Applications or in the Interactive Forums. If you post content, such as messages, photos and videos, please be aware that any personally identifiable information contained in such content is accessible to registered users or visitors to that RISORI Application or Community and we have no control over how those users may use your personally identifiable information. We have the right, but not the obligation, to monitor any activity and content associated with the interactive areas on our RISORI Applications and Interactive Forums. We reserve the right to take action in connection with any content we deem to be inappropriate. Please review our Terms of Service for more information regarding your appropriate use of these areas. Information Collected Through Third Parties
Supplemental Information. We may from time to time supplement information you give us with information from other sources, such as information to validate or update your address or other demographic and lifestyle information. We use this information to help us maintain the accuracy of the information we collect, to target our communications so that we can inform you of products, services and offers that may be of interest, and for internal business analysis or other business purposes.
Information Collected Through Technology. In addition to any personal information or other information that you choose to submit to us, we and our third-party service providers may use a variety of technologies such as cookies, pixel tags and web beacons, browser analysis tools, and web server logs. As you use our RISORI Applications, your browser and devices communicate with servers operated by us, our business partners and services providers to coordinate and record the interactivity and fill your requests for services and information (“Usage Information”). We collect many different types of information from cookies and other technologies. For example, we may collect information from the devices you use to access our RISORI Applications, your operating system type or mobile device model, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone of your device. Browsers routinely send these types of information to web servers. In addition, we collect your IP address or other unique identifier (“Device Identifier”) for your computer or other device used to access the RISORI Applications (any, a “Device”). A Device Identifier is a number that is automatically assigned to the device used to access the RISORI Applications, and our computers identify your device by its Device Identifier. We may also collect information about the website you were visiting before you came to our RISORI Applications and the website you visit after you leave our RISORI Applications, if this information is supplied to us by your browser. We may use this Usage Information for a variety of purposes, including to enhance or otherwise improve the RISORI Applications.
The information from cookies and related technology is stored in web server logs and also in web cookies kept on your computers or mobile devices, which are then transmitted back to our Sites by your computers or mobile devices. These servers are operated and the cookies managed by us, our business partners or our service providers. For example, when you visit the RISORI Applications, we and our service providers may place cookies on your computers or mobile devices. Cookies allow us to recognize you when you return, track and target your interests in order to provide a customized experience. They also help us provide a customized experience and help us to detect certain kinds of fraud. A “cookie” is a small amount of information that a web server sends to your browser that stores information about your account, your preferences, and your use of the Sites. Some cookies contain serial numbers that allow us to connect your activity with the RISORI Applications with other information we store about you in your profile or as related to your interactions with the RISORI Applications.
Some cookies are temporary, whereas others may be configured to last longer. “Session” cookies are temporary cookies used for various reasons, such as to manage page views. Your browser usually erases session cookies once you exit your browser. “Persistent” cookies are more permanent cookies that are stored on your computers or mobile devices even beyond when you exit your browser. We use persistent cookies for a number of purposes, such as retrieving certain information you have previously provided.
Pixel tags and web beacons are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed specific actions, and may be used to track your interactions with those messages, such as when you receive, open or click a link in an email message from us. When you access these pages or open email messages, the pixel tags and web beacons generate a notice of that action to us, or our service providers. These tools allow us to measure response to our communications and improve our web pages and promotions.
We may use HTML5, another form of collection, in our apps for the iphone or iPad (and any other Apple iOS device). HTML5 is another form of collection, tracking and storage that does not rely on traditional browser cookies. Like Flash cookies, HTML5 cookies can be used to track users across websites but are not stored in browers’ cookie files. To our knowledge there is currently no known way for a user of a mobile device to remove HTML5 tracking and storage. We sometimes use embedded scripts which are programming codes designed to collect information about your interactions with the RISORI Applications, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third party service provider, is active only while you are connected to the RISORI Applications, and is deactivated or deleted thereafter. In many cases, the information we collect using cookies and other tools is used in non-identifiable ways, without any reference to personal information. For example, we use information we collect about RISORI Application users to optimize our services and understand traffic and usage patterns. In other cases, we associate the information we collect using cookies and related technologies with Personal Information. Whenever we associate Usage Information or a Device Identifier with your personal information, we will treat it as personal information.
Our Business Relationship. When you provide us with information in connection with a particular activity or otherwise sign up for our services or provide your contact information, including an email address or telephone number in connection with that activity, product or service, you agree that this action constitutes a purchase or inquiry establishing a business relationship with us. You expressly consent to our communicating with you future information about RISORI using the information you provided to us. You also attest that you have the legal authority over any telephone number you provide to us and can provide us with the authorization to contact you. This means we may contact you, in person or by recorded message, by e-mail, telephone and/or mobile telephone number (including use of automated dialing equipment), text (SMS) message, or any other means of communication that your wireless or other telecommunications device may be capable of receiving.
Connecting with the RISORI Applications and Interactive Forums. By posting to our Interactive Forums, you give us permission to capture and store information you provide us and display it to other users in order to provide the best possible experience on the RISORI Applications. Therefore, you should exercise caution and discretion when deciding to disclose your personal information in a submission or posting. There is no expectation of privacy in the Interactive Forums and we have no control over how those users may use your personally identifiable information.
Service Providers. We may use third party service providers to help us operate our business and the RISORI Applications or administer activities on our behalf. We may share your information with these third parties for those limited purposes.
Strategic Partners. From time to time we may enter into a relationship with another company that is not owned by or affiliated with us to provide additional features on the RISORI Applications. These special relationships may include business partners, sponsors and co-branded RISORI Applications (referred to here as “co-branded pages”). Any information, including personally identifiable information that you provide on one of these co-branded pages will be shared with these third party partners. Since these third parties will use your information in accordance with their own privacy practices, you should check their website for information regarding their privacy policies.
Other Uses: We may use your personal information to contact you about services on our RISORI Applications for which you have expressed an interest, for example, if you have contacted customer service or made an inquiry.
Transactional Notices. We may send you announcements and emails from time to time relating to your account. These include emails such as order confirmations, customer service notifications or responses or when the delivery of a product is delayed. You may not opt-out of these communications, which are not promotional in nature.
Electronic Offers and Promotional Messages. We may also send you updates and communications about our products and services or other messages, such as newsletters, changes to features of the Service, or special offers. If you do not want to receive such messages, you may opt out by contacting customer service at 1- 855-274-7674. You also will be given the opportunity, in any promotional email or text message that we send to you to opt out of receiving such messages in the future. Follow the unsubscribe instructions included in each email or click “STOP” on a mobile text. It may take up to 10 days for us to process an opt-out email or mobile text request.
Direct Marketing. Your personal information may be provided to the RISORI family of companies or our affiliated companies or third parties for their own direct marketing purposes. If you do not wish to receive direct mail marketing materials from us or share your information to any third party for direct mail marketing purposes, you may opt out of such activities by contacting us by any of the methods provided in the
Contact Us Please note that even if you opt out of receiving promotional direct mail offers, we may continue to send you service notifications that are related to your account(s) and other products and services you have requested or in which you are currently enrolled by direct mail.
Telemarketing. If you have given us your telephone number, when making an inquiry or registering with us or when ordering Products from us, we may use the telephone number you provided to reach out to you to follow up on your order, including follow-up renewals and marketing. Your telephone number may be provided to RISORI family of companies or our affiliated companies or third parties for their own direct marketing purposes. If you would prefer not to receive marketing phone calls from us, send an email to support@RISORI.com with “Do Not Call” in the subject line or call customer care at 1-866-932-4036 or ask to be placed on our do not call list when you receive a call from us. Please note that even if you opt out of receiving promotional telephone calls, we may continue to call you for issues that are related to your account(s), orders, unpaid invoices, or other Products you have requested.
Feedback. All comments, feedback or materials submitted by you to RISORI including feedback, testimonials, images, reviews, questions, comments, suggestions or ideas (collectively, “Feedback”), shall be received and treated by us on a non-confidential and unrestricted basis. RISORI will be free to use, display, perform, distribute, copy, adapt, and promote, in any medium now known or later developed, without compensation to you, the Feedback along with all ideas, concepts, know-how, techniques or methodologies contained in such Feedback, for any purpose whatsoever, including without limitation, developing, marketing and selling products and services incorporating such Feedback. You agree that in submitting Feedback, it will not violate any right of any third party, including any confidentiality, copyright, trademark, privacy or other personal or intellectual property or proprietary rights, and will not cause injury to any person or entity. You further agree that no Feedback you submit will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain viruses, commercial solicitations, or any form of “spam”. If you wish to access any personal information which may be associated with this information you can contact us at support@RISORI.com.
Security. Please keep in mind that no data transmission over the Internet, wireless transmission or electronic storage of information can be guaranteed to be 100% secure and therefore we cannot ensure the security of any information you transmit to us, and your use of the RISORI Applications indicates that you are willing to assume this risk.
Children’s Privacy. RISORI does not knowingly collect or solicit Personal Information from individuals under 13 years of age. If you are under 13 years of age, you should not provide Personal Information on the RISORI Applications. In the event that we learn that we have collected Personal Information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at Support@RISORI.com.
Your California Privacy Rights (As provided by California Civil Code Section 1798.83). California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the business’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties’ direct marketing purposes if the customer has exercised an option to opt-out of such information-sharing. We have such a policy in place. If you do not want us to share your Personal Information with other companies so that they can send you direct mail offers about their products and services, please contact us by any of the methods provided in the Contact Us paragraph below. California customers may request further information about our approach to this law by writing to us at the address provided in the “Contact Us” section.
Contact Us. Please contact us by emailing queries to Support@RISORI.com or calling 1-855-274-7674 or writing to us at RISORI Products, Corp. P.O. Box 37, Garden City, NY 11530